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  • First off I'd like to say I have always received good service here in the past until tonight. I placed my order with the manager Virginia it was for cheese bacon fries, and I asked for the cheese on the side as I have done in the past so the fries wouldn't be soggy by the time I got home. The manager told me she didn't know how she would do that, I informed her that they normally put it in a small sauce contaner. I end up with less then I would normally, but that's no big deal. She responded saying that she wouldn't know how she would tell the cooks (the ones directly behind her) and that they never make alterations. Before I could respond she said that she would deal with it this one time only, but never again. After that I turned to the group I came with and we all left. The fact that she made such a big deal over such a tiny thing was very odd. However the biggest problem was her attitude. She was obviously angry, you could see it on her face, and hear it in her voice. I have worked in the food industry myself, and know it can be stressful, but the normal five star service was a half star tonight.
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