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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I like many other loyal customers of Apple have spent thousands of dollars on their products. Today I'm beginning to reconsider doing this going forward. Today I schedule a call back from Apple Support and get a call back 5 minutes later than my "appointment". I explain to the rep. that the screen of my expensive Apple Watch has popped out because the battery inside is "swelling", which in essence is a defect of their product. The rep. tells me that if my Apple Watch had extended Apple Care, they will fix it at no cost to me. I explained it was a gift and I there was no extended Apple Care purchased. I further informed the rep. that Apple, the company he works for put out a notice that they were aware of the battery defect and extended coverage for three years. I guess this is Apple's way of not having to do a recall. He said "oh yeah I've heard of this, but I don't know if this applies to your watch". I asked if he could check, he said his system wasn't working right and he was unable to check. However, he invited me to travel 20 plus miles to an Apple Store and they would certainly assist me. So I drive to this location and I'm immediately advised they can't help me today. I need an appointment. I explain to the young lady standing at the doorway with her Apple device my whole situation and she says, "sorry nothing we can do today." So I explain nicely that their customer service is . She mimics my agrees with me and again says "sorry". I politely ask to talk with a manager. I eventually talk to the manager who explains that the stores don't even repair watches and me driving here was a waste and the wrong instructions given by Apple Care. He said my best option is to recontact Apple Care when I drive back home 20 plus miles and have them ship me a box to have it repaired. I asked the manager if he could at least advise if my Apple Watch battery defect was covered. He tried the whole one year coverage speech on me and I explained to him that I was aware of the extended coverage for their defective battery's. He then offers to take my watch back to one of his guys in the back for an assessment of coverage. He comes back and says I am right. It is a defect covered and to get Apple Care to ship me a box so I can mail it in for repair at no cost. Not really feeling the trust in what any Apple reps say, I get his card so I can refer to his name as someone who said my Apple Watch is covered under their battery defect extended Apple Care. Long story short, do your homework on the web to ensure you don't get misled or taken advantage of by the greed of Apple to get as much of your hard earned money as they can. That is of course their goal. It isn't customer service. They're too cool to care.
http://www.openvoc.eu/poi#coolReviews
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