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| - **Updating this review, since Dana (the owner was VERY quick to respond and went above and beyond to rectify the situation and assure me that he takes feedback seriously and handles it with grace and kindness **
I'm not sure who our server was (since he didn't introduce himself, nor did any of us want to ask) but the service last night was really disappointing. We had a large party (15) and we called in advance (two days prior) to make a reservation. This was a going away party for a close friend, that turned in to the entire table feeling as if we were walking on egg shells because server was so condescending and rude to us. It ruined the experience for us. He told us from the time we sat down that he would be assigning seat numbers in order to make it easier to create separate checks. He asked that we "not move" or that he would have to spend "a long time figuring it all out". The only thing was, that we were still waiting on two others to join, and we even told him that they were running late but that we would all like to order drinks. It took another 15 mins or so so flag him down, because he only took the drink order for the person on the end and walked away. After ordering our first round, our additional two guests arrived and sat toward the middle of the table (I think they should be able to sit where they'd like ) but the server huffed and made us all feel really badly for "messing up his system". When he finally got around to taking orders, he got to the two in the middle and asked to take their order while he was flipping through his sheets of paper with disdain. The person whose order he was taking felt bad and innocently asked if it would be easier if we gave him our names. He very quickly snapped back at her, "I'm tired, you all moved around. It's fine... I'll figure it out" then furiously shuffled more paper. This was the tone, and the attitude he had with us for the remainder of our meal. He made us feel as if we were burdening him the entire time. I work in hospitality, and I believe that when service is great it should be recognized. On the flip side, this server could've really done a better job at making us feel welcome. Instead, we were all hesitant to ask for things knowing he would make some sarcastic remark, or give us an uneasy feeling. There were other small things, him leaning in on the back of our chairs, not bringing us all water even after we requested some, and asking us to stack our dishes and pass them to him (which, i would get if they were in hard-to-reach places, but they were not). I get that people have bad days, and it's a bummer that he was tired, but he could've made a small easy effort to ensure that things went more smoothly than they did. It's much easier to throw on a smile than let your bad energy trickle down to everyone else. I also frequent Hulas Downtown, and as always, the food and drinks were great.
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