I have never had such a terrible experience in a cab before! So last Saturday, I had the misfortune of calling for a cab because uber prices were surging. Only to get in the cab and get told that taxi was still approximately 20 bucks higher. I asked for a flat rate and the guy took me for $42 bucks which he made me pay immediately.
Immediately after being dropped off, the friend that was meeting that night noticed a large patch of black on my pink dress. We took pictures of the dress and we discovered it was grease. The cab driver had grease all over his back seat. It was past 12am and I had to order uber back home. My beautiful pink Bebe dress is ruined!
I called the taxi company right away and filed a complaint. The cab driver had conveniently switched off his phone. The idiot on the phone was like oh would you like a cab to take you back home? My response was is this free of charge? No no you have to pay! On top of that we can't do anything to help you and the manager that can help you won't be in until Monday.
I called and left voicemails on the manager's phone. When I finally spoke to him, he said he would investigate. It is now Wednesday and I still am yet to hear of this investigation. I am trying to find ways to file a formal complaint. This cab company should not be able to get away with this.
I want to give zero stars and I will not be calling this cab company ever again!