I use to really like this location but we have had two really bad experiences.
The first time we went in during the week no one was at the front so we waited and the guy at the bar seated us. We sat there for about 20 minutes waiting. As we sat we talked so I didn't really notice exactly how much time has passed until I looked at my phone. I tried to get someone's attention but it seemed like they were avoiding us. Even the other customers notice and made eye contact with me trying to look at their server. Eventually we just walked out, I was too upset to even think to ask for a manager.
The second time I was with my parents and yes, I went in a few times after the first incident giving them another try. My issue was with the service or their lack of. We sat down and no one came for a while then the lady who seated us got us our drinks. Eventually our waitress came and took our order, then that was the last we saw of her until the end telling us she was leaving. We would have to ask other worker for drinks, gloves and bibs taking them away from their customers. I get that they are busy and/or short staffed but I have been to this location so many times and it has been getting worse each visit. Yes, the other workers did help and bring us what we asked for but it still took them a while and one guy just left us the pitcher of water so we didn't have to ask anymore. I was just upset on how everything happened.
We live about 30-45 minutes from there, the closest location to us is on Litchfield so this place was worth the drive to us. But I have been disappointed too many times by this location, and we have been there more than you can count on your fingers and toes. So, it is sad that we will not be returning to this location, hopefully time will past and they will have better service.