Another two weeks, two phone calls, one online form submission and one Better Business Bureau complaint later, and I still have not received my order for Duke Photography, despite Andrea's assurance that it was being shipped out the following Monday. This studio is clearly incompetent when it comes to customer service and product delivery. I am hoping that the Better Business Bureau is able to secure both my order and a refund, as I have been unable to do so on my own (not for serious lack of trying and considerable agitation, however).
According to their web site: "It just goes to show you that you just don't get professional portraits at Duke Photography... you get a friend." I have never had a more unreliable "friend" in my life!