I had the worst car rental experience with these people.
i would give it zero stars if i could.
The clerk was rude and the business hours are ridiculously short. If you return the car after hours, you can't just drop it off. They make you take it to a neighboring car lot and charge you an extra $20 for the drop off. When you book with them, they give you fake low rates. Then when you actually pay, they hit you with all these hidden fees. We had to pay extra fees for an extra driver ($10./day) plus hidden fees of extra insurance for the extra driver ($9/day), the dropoff fee and the alleged tax which the clerk claimed was 31%. Our reservation quote was $91. They ended up charging us $187. Look at their wikipedia page and the review links at the bottom. The reviews are mostly 1/5 star and almost every previous customer feels cheated and plans to never rent from them again.
Save yourself the bait and switch these people at payless do. Their hidden fees in the fine print of the contracts are intentionally deceptive. I'm not the only one who feels cheated by these people. beware.
http://en.wikipedia.org/wiki/Payless_Car_Rental
http://www.reviewcentre.com/reviews67211.html
http://www.rateitall.com/i-54204-payless-car-rental.aspx