We had the same experience as others -- poor service and food was late and food mediocre for the price. We waited a while for appetizers then waited even longer for entrees to arrive. We could see the food under the heat lamps sitting there for at least 15-20 minutes before food arrived. My steak ended up well done (ordered med-rare). If i'm at a cheap local diner, maybe this is acceptable, but we're talking about about a $30 steak. The kicker was that we had a party of 8 and they automatically included gratuity. Nice touch. We should have sent the food back and rejected the whole check, but it was Christmas day...
We should have just paid the extra $15 express fee for the Paris buffet.