This place really fun, but the staff is a hit or miss.
I have been here a few times and can make a fair review that there needs to be more staff and more training for the weekends.
The precious time I came we waited approx. 15 minutes for an attendant to help with the system. We also met our waiter and were served some time later but the orders were incomplete.
This was about three months ago and not much has changed.
We arrived on a Friday and were okay with waiting for a "lane" for about an hour. We enjoyed drinks and the ambiance and decided to order. When our lane was ready we asked the waiter when our food would be available and if we could transfer to the Bay Area downstairs. He kindly went to check.
No food order.
Instead of apologizing he said we must have orders from someone else. I explained that was false because I asked about a specific dish and he said it was spicy. He asked if that was okay. Instead of admitting his error he simply said, "there is no food for you." Instead of offering a suggestion to fix the error we were left trying to figure it out.
Going to the Bay was a bit better... Once we found the waiter. She was great and apologized for the error. But we still waited for dinner for another hour. Poor waitress left to clean it up.
I love the ambiance of this place, but please don't come here hungry. I am sorely disappointed in the service, especially when I was expecting and okay with spending some money on food and drinks.