I take my dog into Petsmart almost every month, and get him the upgrade package! Spending 63 dollars on a groom is a bit pricey, but I'm willing to pay because I used to love how they treated me, and his grooming looked phenomenal. My boyfriend had dropped my dog off. So I picked him up, and when I did they told me my dog had already been paid for. Two days later they called to tell me that I need to come back to the store right away for no payment. I was very upset bc I they would not except any payment over the phone. There salon manager was on vacation so they wouldn't let me talk to any manger as I expressed my concern for how unhappy I was with his hair cut she then became more irritated with me. When I brought my dog back in to get him fixed the girl talked to me like I was a 5 year old! I'm an assist manger In retail and, you do not treat people as I was treated in that store! I had one of the worst experiences, and I will never go back there. I can't believe they are ok with loosing a customer that spends well over enough, and one that always brings there pet in consistently.