| rev:text
| - I was finally able to make plans to go to Miku this past Saturday with my best friend of 28 years. I was so excited that it had opened in Toronto as I had been to the Vancouver location several times and absolutely loved it, in fact I make it a point to go whenever I visit. I was even more excited to bring my friend, who hadn't been before but I knew would be blown away.
I would like to recount my recent experience at the Toronto location, please keep in mind that we arrived just past 3pm, not a soul in the place from what we could see from the main entrance. The hostess was on the phone and motioned to us that she would be a minute. We were slightly worried that they might not be open or taking tables but after after 5 minutes of standing at the entrance waiting to speak to the hostess she got off the phone and said "for two?" and proceeded to walk us around the corner to the larger part of the restaurant, which is absolutely stunning but at no point offered an apology for making us wait.
Seated at the table. Beautiful spot, there were maybe 3 other tables plus a larger party who left shortly after we arrived. The menu offering was limited but not unexpected for a restaurant of this caliber between peak hours. We had absolutely no problem selecting a handful of items to try from the menu, we were absolutely famished.
Our server was friendly but very inattentive. The food was honestly very mediocre from what I was accustomed to. Much of it tasted like it was prepared prior to ordering and reheated or re-plated. Even the Salmon Aburi Oshi wasn't the same quality that I remember but was still good enough to eat, just felt like it wasn't freshly prepared to order.
Then came for the post meal clearing, or lack thereof. We literally sat with dirty dishes in front of us for 15 minutes, so long that fruit flies started congregating at the table, which was very unappetizing. I started moving the dishes to the empty tables beside us. Our server/bartender even walked by us, looked at the table as she walked by and continued on her to way another table and failed to return to ours at all. We finally had to flag down a food runner to ask for our bill. Our server then returned to our table cleared a couple dishes and asked if we wanted the bill. Not sure that she knew it was being handled or not but another server came over with the bill and debit machine. She asked how everything was and I told her that it was good up until the point when our plates weren't cleared and the fruit flies started. She kind of shrugged it off with a half arsed apology.
Again, I understand we were visiting during off peak hours but service and food quality should not change. Unfortunately I am a firm believe the tip reflecting the level of service and typically never tip less than 15% but this was outrageously horrible.
I would like to think that ensuring I dine here at lunch or dinner would provide a better experience. The customer service needs to be amplified 100%, especially because there isn't a drop dead gorgeous view like the Vancouver restaurant boasts.
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