I went in on a day they were short staffed but if I didn't overhear somebody saying that I wouldn't have known. Although everybody there seemed friendly I was greeted by Jason at that same time he was being pulled in different directions by two other customers plus myself. He helped all of us efficiently and with a smile. He quoted accurate wait times which although longer than I hoped very refreshing rather than ending up waiting longer than expected. While waiting for my car I overheard him talking to each customer about their car in detail and really seemed to care more than most during your average oil change. I was very impressed by that teams ability to and especially his to stay positive, efficient, and thorough during what was probably a tough day to them but from the outside the customers wouldn't have known