I have been going to Dana, the owner, for about 6 months. First visit I had an appointment at 9:00 and she arrives 30 minutes later and second visit she arrives 10 minutes late for an 9:00 appointment. Been very happy with the way she does my color and hair cut so I excused her for being late.
Several weeks ago I made another appointment later in the day and she was on time, but my hair was "FRIED" and over processed. Went into the shop a week later and Dana set me up an appointment for a condition treatment. Appointment was for 8:00 yesterday and I sat in the car until 8:10 and finally her husband opened the doors while he also had a client waiting. I went in and asked if he knew when Dana was coming in and he said she was running late. I cancelled my appointment and will not be going back.
Obviously, they have issues opening on time.