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  • I have had a box with them for over two years. I moved in June, and would only go up there when I had a package, which I would receive a text message when it arrived. Compared to the post office, their boxes are pretty pricy and the customer service isn't the reason why. So the one review is because my mother purchase me a ceiling fan and had or sent to me. The company left her name on the package, my mother is 75yrs old and stays in another town. The package was received and signed for on 8/16, I received no notification. Meanwhile I'm calling the company to see what had happen and that is how I got the tracking number sign date and name. Well I got to UPS, check my box and there is a letter dated 8/20 asking if I want to add my mom to my box??? I asked if they received the package they said yes, on the 20th. Well I advised them they signed for it on the 16th, after arguing with me about that they then said they couldn't release it to me because it wasn't my name. (I've got mail in my box with totally wrong names btw). So I asked why wasn't I contacted, they advised me they usually send it back. I was upset because they held on to the fan for 13 days and would not release the package to me and now they are sending it back. Even after speaking to the assistant manager all I heard was excuses of their computer was down on the 16th. For 17.00+ a month for a box, a little more customer service should have been given. I asked for the tracking number of the package that was sent back and they did not give it to me. The manager on duty was horrible as well.
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