We love Fat Burger. The food is miles better than In-N-Out, and usually this is a really fun chain to eat at, but we have completely given up on this location for one reason and one reason only...
The employees need customer service training.
One occasion, we showed up 15 minutes before the sign said they closed, and they rushed to the door & told us they were closed.
Next trip, we walked in and the girl behind the counter who takes orders was sitting on the counter (no customers in store at the time), chatting with the cook and took her sweet ass time getting over to the cash wrap to take our order despite looking right at us when we walked in...and when she finally saunter over, she said not a WORD. Just stood there glaring at us, waiting for us to say something.
Normally this location (unless really busy) brings your food to your table when its ready. On the last several trips, despite being the only folks in the place, the cook waves his spatula at you & says "ready!" while same lazy cashier girl sits on her ass.
It's no wonder this location never has any customers any more. We take the extra time & effort to go to the Desert Ridge location instead now.
I wonder why the management of this location hasn't wised up yet. Clearly his/her business is suffering & its all due to the shitty attitude of the employees!