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| - From the beginning I was supposed to move in as a newly wed end of July, beginning of august. When I explained my reasoning and the fact I was going to be out of town most of July and beginning of august because of my wedding and honeymoon, I was told I had to move in by June to keep the rate that I was offered. Ok, I said I guess that's the policy, don't understand why that was the case, the apartment was empty for several months, guess they just needed someone to start paying even if not living. I didn't fight it, whatever and paid for half the month of June and July. I get a bill from the complex end of June saying I have utilities to pay? Really, I told you I was in a different state, how and why are the utilities being used and billed to me? Out of fairness and understanding Stephanie agreed that the complex would take care of it. After moving in, in august, several months later my husbands changed bike was stolen from our balcony, we addressed the issue to the office, and they basically pulled up the signed contract and said sorry nothing we can do. So we asked if we can see the camera feeds to see if and when it left the complex. "oh we can't pull the feed on the cameras" they said. WHAT? Really so we pay for security and cameras that we can even view to see for our selves? What a joke! To top if off, I was told they needed a notice 60 days before we move out if we will decide to stay or move. Ok, great I called the day I was supposed to 60 days prior my moving date and gave them a VERBAL consent that we will be moving out from the apartments. Nicole states we need to fill out an exit interview paper and bring it back for the files. Mind you never was I told I would have to pay extra every day the piece of paper was late in the office. I brought it back several days later, and I get the notice saying that me and my husband will have to pay extra five days, and it states it in the email. UM, NOoooo the email states "if we do not hear from you by your lease date, you will automatically be placed on a month- to month basis at a rate which includes 10% premium" My lease expiration date is JUNE, 13! Nicole and Haley have major attitude issues, and not helpful at all for solving issues. When asked if we I can get a new gate remote, Haley stated I was not using remote correctly, I tried close up, far away and even right at the call station, it didn't work. After making me feel stupid, she finally gave me new one to try. I work for a corporate company myself and I hate to receive complaints, but I am tired of all the issues I am having to deal with! I would not recommend this place to anyone. The pool is great, and complex Is beautiful, that's about it.
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