Stopped into Ritters this afternoon with family for lunch. I've been there a number of times, and recognize it has its niche as a Pgh institution...but wow...service, people. The service today sat so far below the threshold for quirky, distinctive personality or anything...it was simply dismal. The waitress was absent mostly, served an outdated milk to my grandson, we had to wait forever for drinks or refills, our food...and the food was passably okay, at best.
Ritters may be a Pgh institution, but this is the sort of experience that leads to "darn shame what happened", "used to be great" and "we don't go there anymore".