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  • In my opinion, the are a few things in life that are a must when it comes to living. My dad says those things are....well ill just use the quote.." boy!! 2 things in life you never go cheap on, pretzel rods, and toilet paper!!" My father is an extremely frugal man. However, I would like to add to his list by saying health care needs to be in the mix. It started with a vecation. . The day I left for the vacation I called into my doctors office( well not the office itself. .. The answering service) and send for a med refill. I was Un aware that I had no refills until the day I was leaving (my fault) . So I called it in and they office said 72 hrs. Understandable but also horrible considering it's an anti depressant. Couple days without is bad news bears. Then I took the drive. *4 hrs. Everyday I called the pharmacy to ask if the medication was in yet. . Every day I got bad news. That was for the first 3 days. After that I called the answering service again to say something. The guy in the phone says . It's going to take up to 72 hrs again. I got angry, then he said he would put in a 24 hr emergency refill request. Still sucks, but it's all I could get ... The 24 hour request was 4 days ago and I haven't heard anything still. So I call again and they put me through to the doctors office. The reception clerk was very friendly and just all around happy. Said that she understood the week of withdraw I was going through and apologized. Then said all she had to was to walk a piece of paper to the back office and hit send to the pharmacy. This now was also about 4 hrs ago... I don't know what to do anymore. I would drive to the office but my withdraw makes me very very dizzy and hard to concentrate. Now I know not to go cheap on my well being . Not only do they not follow protocol they themselves created, but the biggest part for me is the absence of the human element in the situation. I had to call to a call center . .... what the crap..... A call center.... not even In the same location. As my doctor. ... I was on hold for 38 minutes only to be put on hold again to be transferred to my docs actual office. All of this while being dizzy, no concentration no sleep. Fatigue, vivid dreams, etc etc and it's only getting worse. . This isn't supposed to be a health care vending machine. There are paitents that trust you with there lives. And when those patients actually need help ... southwest medical is no where to be found . They would have more stars if they actually gave a shit.
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