I came here on Earth Day and surprisingly, I was the only one to wait in line at that time (around 11 AM). The staff were very friendly and accommodating. I have a scatter brain and usually forget to specify that I want an iced drink instead of hot, as was the case this time. Luckily, I remembered to mention it as soon as I saw the barista grab the hot cup instead of the plastic one. Then, I also remembered I wanted light ice so I told the barista and she was totally cool with my last-minute requests. No complaints and everyone seemed nice!