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  • Will never give them my business again. Went to their location on Scottsdale Road next to Cracker Jax. Was there a few weeks ago to get a small chip in my windshield fixed. Was told it was no problem. The guy started as I sat in the car, as he screwed the apparatus onto the glass it started to crack more. I pointed it out to him & he said, "oh yeah, let me try this again." So he starts the process over again. His liquid starts leaking out this time so he pulls it off again & starts for a 3rd time. As he screws it down again it cracks about 6 inches. I told him, "look what you are doing!" He said, "oops...This hardly ever happens, but I guess you will have to get a new windshield now...but don't worry most insurances cover it." Then he tries telling me to call their number to get a quote to replace it. I called safelight instead and had it priced if I were to pay & not run it through my insurance, it will run me $1,700 because it's rain sensor glass. I called Jackson's twice and left my number for the mgr to call. That was over 3 weeks ago & never received a callback. It would have been nice if management would have at least called & tried to make the situation right. I didn't expect them to pay for a new windshield, just make some effort to make their wrong, right. I'm a business owner myself & would be furious if my employees handled a situation this way.
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