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  • Worst service ever, My cat was scheduled for a cut and bath and when I brought him in they told me it would be a min because the groomer had been scratched by a previous cat. I asked them if she was ok and if she would be able to give my cat groomed because I didn't know how bad it was. They said it wouldn't be a problem. I get a call after my cat has been sitting there for an hour from the Groomer not the manager stating that she was being sent home and would be unable to groom my cat. So not only did I drop my cat off for an hour and they didn't groom him they acted as if I was lucky to have my cat groomed at all. I went to pick my cat up and I got a half assed apology from one of the groomers. They should have told me earlier and its ridiculous that the manager didn't bother to call me and at least offer some kind of compensation for my time or at least an explanation worthy of wasting my time. To add insult to injury when I got home my cat was covered in pee...Thank you petsmart grooming for the worst customer service ever and P.S I just gave my cat a bath and brush myself... Apparently you need to be certified to do that and all 5 of the groomers there couldn't handle it. Your welcome P.ss I would rather shop at petco than buy food for my cat and two dogs at petsmart after this experience.
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