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| - Don't get me wrong...I LOVE donuts and Krispy Kreme, but I'll definitely be driving out of the way to visit another location after this morning.
My husband and I went inside to get donuts because the "Hot Donuts Now" sign was on and the drive thru doesn't always have the freshest donuts. There was a man and a child in front of us. The woman working the counter completely ignored us and was standing there waiting for their order (even though they were taking a ridiculously long time...). This is fine, and all, but there were at least 5 other employees walking around (including a manager) who could've helped. There were 2 employees standing around, 1 packing donuts, 1 working the drive thru (which wasn't busy), and a manager. The manager was restocking cups. She asked a girl to take our order, so she did, and then placed the donuts on the counter next to the girl helping the man and kid in front of us instead of checking us out so we could leave. They paid for their donuts, then decided they wanted a coffee. This took WAY longer than it should've. They finally paid for the coffee, and the cashier decided to make their coffee before letting us pay for our (now cold) donuts. The process of walking in the door, getting a dozen original donuts (which are prepackaged thanks to the employee assigned that duty), and paying for them took about 10 minutes when it should've taken 2.
So, if you see the hot donuts now sign and go in with the intention of getting hot donuts, choose a different location. If we had gone through the drive thru, we could've been back home eating warmish donuts, instead of standing in the restaurant while our hot donuts turned cold.
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