This was one of the worst experiences I have ever encountered in a fast food restaurant setting. I frequent Dairy Queen locations probably twice or three times a month and get the same thing every time. They gave me the wrong item in the drive thru and then when I asked for the correct item and gave the other one back, they were making me pay for a completely new item even though they messed it up. They then offered to only make me pay 1/2 of the item, which I asked why because it was not my fault they gave me the wrong order. Then, when I requested to call customer service and ask his name he tells me "well now you have to pay full price of the item since you wanna call customer service now". Not even giving me the wrong item, or the right item and already ran my credit card for $4.00, they refused to give me the right item or my money back for something they messed up! So they basically just stole $4.00 from me and wanted me to pay for a completely new one! Not to mention how rude they were to me about the situation. When all they had to do was give me what I asked for. I don't think I will be back at this location until they get an attitude adjustment and learn to make a customer's order correct and learn customer service. Completely awful. When I asked the guy his name he told me "Mike" which I'm sure was a lie.. He was indian and had no sense of customer service.