There in no hurry. They chit chat with the regulars like there sitting on there front porch drinking a beer. By the time I finally got to the front of the line, I still had to wait 20 min. I know I was in there and in line for at least 1 1/2 hr. And I when I got there, I was only 4th or 5th in line. They need more employees running the front. I should have taken my handicap sign in. I didn't think it was going to take that long. I know that the people behind me was happy, my process was less than 3 min! GET IT TOGETHER US POST OFFICE! We have things to do!