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| - DO NOT TRUST PARROT AUTO REPAIR! Let me start off by saying that I am a very "happy hippie", and I am not easily angered and I do not lose my patience very easily... But this place truly tested my good spirits.
I bought my best friends car, and was told that it needed a lower intake manifold gasket. He is close friends with a very reputable mechanic in Scottsdale, and he was the one who looked the car over and identified the necessary repair. Since I live in Mesa, I decided to take it to a closer mechanic to have it repaired. Upon my perusal of Yelp reviews, I came across Parrot Discount Auto. SInce it had so many 5 star reviews, I decided to call him.
I talked to Ray (the owner) and told him what my vehicle needed. He then told me over the phone that it would cost $500 if it didn't need to have the manifold rewelded, and it would cost $800 if I needed to have that done. Since that was the cost that the initial mechanic estimated, I decided to have my vehicle towed to his shop. Once it was there, he looked it over and called me and left a message and asked me to call him back to discuss the estimate. I was confused since we had already discussed this, but I called him back anyway. He told me during this phone call that it would cost $800 to fix, and it may cost an additional $400 if it needed to be rewelded, but he wouldn't know that until he took the whole thing apart. He also told me that I would need to have an oil change done since it was leaking coolant, and that would cost $50. He said that he was giving me a free oil filter and free oil, so that reduced the cost to "only" $50. He also said that my engine was making a "knocking sound", and that I may need to have more engine work done after all of these repairs.... I asked him why the costs were inflated during this second discussion, and he responded by stating "I can't tell you why the cost is higher, I guess I just didn't think to consider how many hours of labor it would take." Um, what? He had told me over the first phone call he had performed this exact repair many times. I explained I was upset about the increased cost, and he then stated he would give me 10% off since I was a first time customer.... I was still bothered and perplexed, so I told him I would talk to my boyfriend and call him back. I asked my boyfriend to call and to discuss this with him. When my boyfriend called, he then rambled on and gave him higher estimates than he gave me during both of my previous phone calls with him, and then he even made the statement "I wish I had written the estimate down." Seriously?!!
I then called my friend who directed me to the reputable mechanic who made the initial diagnostic decree on the vehicle, and he said he knew of Parrot, and that he was not a mechanic that could be trusted. He referred me to someone closer to me that was reputable and honest, and so I called and discussed the situation with him. I decided to have my vehicle towed from Parrot Auto Repair to this new shop. I received a phone call from Ray stating that I needed to call him back and let him know when he should begin the repair, and that "the engine knocking noise was not getting any better"... He was actually driving the vehicle around the lot!! Mind you, I told him I had it pushed off my driveway because I knew it shouldn't be driven even a few feet... I was so upset, I immediately had the tow truck meet me at Parrot Auto Repair to have my vehicle towed. Once I got there, I walked into the office and the owner Ray was there. I told him I wanted my car keys and that I would not be having my vehicle repaired at his facility. He then scoffed at me, and said that I owed him money for diagnostics. ARE YOU KIDDING ME? I was so outraged, I demanded that he hand over my keys or I was going to call the police. This guy is a complete bamboozler, and apparently thinks that he can just take money from people all the while performing questionable business practices. I told him that he had given me several different estimates, and that he had a lot of nerve trying to make me pay to have him tell me what I already knew was wrong with the vehicle in the first place.
Long story short.... DO NOT trust this guy. And DO NOT trust his estimates, or his statements about what you need to have your vehicle fixed. I was so lucky to have this other mechanic look at my car, and fix the problem for hundreds less than he estimated, and they also said there was absolutely nothing else wrong with my car. They also said that anyone would have to change the oil regardless, and that should not be an increased cost for this repair.
STEER CLEAR OF THIS PLACE! *Especially if you are a female, this guy apparently thinks he can take advantage of you*. I posted my experience on Facebook, and a friend came forward and said Ray had him pay $2k for a job that he didn't end up needing, and that he too got taken by this guy.
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