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  • This review is based on my second visit to Sotto. The first time I had been there I waited 20 minutes for my reserved table but was always kept up to date and offered a glass of prosecco as soon as we arrived to our table. The host apologized multiple times and was so kind. Last night however was the worst. We walked in for our 9:30 reservation and stood around for 5+ mins without being greeted and without knowing what was going on. There were so many people in the foyer and then the hostess popped in and said our reserved table would be a little bit of a wait-which is fine. But then we waited 10 more mins...the hostess came back and just ignored us for the next 10 minutes. At this point we had been waiting 25 minutes (for a reserved table) and when we asked the hostess what was going on. She was extremely rude and disrespectful and told us this is what a typical Saturday night is like. FYI I don't care what a typical Saturday night is like there, that behaviour and wait is unacceptable. Speaking that way to customers and then not receiving one apology for the wait is unprofessional, rude and disgusting. If I wasn't starving I would have walked out. After finally being seated on the second floor our waitress was extremely friendly, kind and so personable. She earned them the extra star. We started with mussels in a white wine sauce (which was delicious and different than the regular tomato sauce) buratta and the arugula-pear salad which were all delicious. Our entrees were the 4 cheese pasta and the pappardelle, which were just okay. To be honest I won't return after this blatant disregard for treating customers with respect. If I wasn't celebrating my birthday and trying to find some sense of peace amidst the chaos of the night I would have loved to speak to the manager about why the hostess thinks she is entitled to belittle customers. The restaurant seems to aim to promote a warm Italian culture, however I experienced the EXACT opposite here. Worst dining experience and won't be back.
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