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  • Poor customer service. I wanted my two daughters to get some fun cuts and color for their upcoming trip to Hawaii with their grandparents. Went to Pageboy on Thursday because it is local and my 7 year old had her hair done there previously. The stylists talked my daughters into colored extensions rather than dye (because my 10 year old did not want to bleach her hair, but for the 7 year old they told her "the extensions would last longer" than the color). They both got decent cuts, feathers, and colored extensions. I was okay with the big price tag on the items - $215.00 after tip, because the kids were happy. Well, three of the six color extensions (those ones that were supposed to last longer) fell out TWO DAYS later (last night). These extensions are similar to the feathers, which my kids have both had and have never had issues with them falling out prematurely. Well, today I went in to see if the extensions could be put back in. These take merely a few minutes to thread into the hair. I was told that I would have to make an appointment for tomorrow. I explained that the kids leaving for Hawaii in the morning and that it would only take a few minutes and that we needed it done today. The guy at the front counter stared at me with a blank deer in the headlights look. Clearly unwilling to do anything to accommodate us despite that we had just dropped over $200 at the salon two days prior (which I pointed out to him). I am accustomed to Lawrenceville businesses being willing to go out of their way to help customers. nI am accustomed to meeting friendly faces with a focus on customer service. There was NO flexibility and NO customer service today. I explained to my kids that despite them really liking their haircuts that we would not be returning to Pageboy for future cuts. We were happy when we left there on Thursday, but the actions today left me gravely disappointed in this local business.
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