The value of this restaurant is going downhill for me. They barely scratch a 1 star rating.
The meals quality and quantity has been declining over the past few visits. Today was the last straw. I will not be going back until there is a major change in their food quality.
As everyone usually does, we ordered the double lobster, with a myriad of other dishes. The lobster now is a whopping $45. That is a steep increase over the last year. Going downtown for better seafood seems like a better option now.
The kids love Cantonese Chow Mein. I don't...but the two can polish off a dish by themselves. Unbeknownst to me, they burned the noodles and it polluted the whole meal with a smoke flavour. The kids took generous helpings and then decided to stop eating it. I took a lick and wow, what a disaster. Almost $20 with tax and tip and they botched it. They told me "some people like crispy noodles" - not only did one person tell me this, another server said the same things as he took it away. No refund...and to make matters worse, not even an apology for serving what they should know was subpar food. It is not the first time they served this dish and they should know what it should look like. Shame on them for taking advantage of my kids and eventually me.
BTW - their black bean chicken was mostly onions and peppers...they must have broke the bank with the slivers they served.
My family has been patrons of their restaurants since they opened. Today, they angered the whole clan. It was my birthday dinner and they could not have chosen a worse time to screw up a table.
For those who know me, knows I'm never looking for a free meal or even a refund on anything. Just an honest apology without a stupid statement that implies we should accept charred food since others have said nothing.
Nuff said!