My first experience at any Kirkland's was at this location, on a weekday evening, and I walked out after browsing for over 30 minutes rather disappointed by the lack of customer service. It appeared that there was some sort of employee meeting taking place, which certainly are needed but when a retail store is open assisting customers should be the top priority.
After making purchases at another Kirkland's (on Eastern) I decided to give this store another try as it is quite a bit closer to my house. The merchandise is mostly the same, but since this is a smaller store there is not as much in stock. The customer service was still a bit lackluster to me.
I will most likely drive a little further to shop at the other Kirkland's location rather than come here.