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  • We decided to reserve a unit at the Public Storage online. You can reserve the unit, have it held and complete the transaction on the date you indicated you would need. Easy,right? Well, that part of it worked fine for me especially because office hours were 9 - 5 and we knew we'd be there during that time period. However, within the next day or two I received numerous phone calls. The first call was a nice message with a welcome and indicating if I had any questions to call. I had no questions so didn't call. Starting the next day I received about 8 or 9 calls. They arrived while I was driving, while I was driving again, when I was at the checkout line, etc. You get the picture. By this time I felt I was being harassed. All the phone calls were followed by an email indicating I had to call them back if I wanted to keep the reservation. Evidently you're required to make an appointment if you want to rent one of their units. I didn't want an appointment because we weren't sure of the time. Besides office hours were listed and we knew we'd be there during that time period. Well, according to the manager it seems they aren't always in the office. She was extremely insistent that an appointment be made because she might step out of the office. Friendly? Absolutely not. Pushy? Definitely. Arriving in Tempe as planned, I really wasn't up to another confrontation with the manager so I went online and canceled the appointment. Then, found another rental unit of the same size with the same rate. They didn't require an appointment and I didn't get hassled. So, was Public Storage through with me? No. I ended up with an email from them filled with question makes and weird characters. I have no idea what it said but was sure it had something to do with the cancellation of the unit. We've rented numerous storage units in the past and never had this issue. There are just too many in competition with each other to endure poor customer service.
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