I signed up for Yelp today just to write about this location.
I have been there twice for lunch. The music over the tiny space where orders are softly announced is far too loud. On my 1st visit there were too many people milling around in the kitchen and too many customers huddled up waiting for their orders. Service was glacial.
You cannot find a napkin or straw in the dining area. Even if you buy a sandwich and a drink "for here", you would have to initiate the request for a napkin and straw. None were provided on either occasion as if most people never use them. Doesn't take a genius to leave them out on the counter or on the tables. Easy fix, is anyone listening?
I wrote feedback on the corporate website after the 1st visit but encountered a technical error where the message would not transmit. After the 2nd disappointing visit, I tried the website again and was eventually able to transmit feedback. Have never received any response.
Why did I give them a 2nd chance? The sandwiches are actually decent. What a shame I won't be back.