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| - I'm basing this review off of two experiences, and one I didn't even get food. I had ordered through a third party delivery service where we ordered a Baja Burrito with pork carnitas, a Chicken Quesadilla and an order of Smoky Queso Fundido. When the driver got to the restaurant he called me and let me know that they told him that they were out of carnitas. He put me on the phone with them and the lady was VERY nice. She gave me three options, she could replace the protein choice with either chicken, beef or white fish. I told her I didn't really want the beef or white fish, but I could take chicken yet my concern was I paid extra for the carnitas. The next option was shrimp (the most expensive protein) and she was totally happy to do that for me and add extra cheese with no extra charge. She really made me feel better about my order and I was happy.
Unfortunately, the third party driver called about about 7 minutes later with a flat tire! Apparently it was in the stars I wouldn't get Baja that night. But it was alright, I made other arrangements and the third party company gave me a $10.00 coupon off my next order for the troubles.
So... last night I tried again with Baja, using the coupon so we got a little more. Exactly the same order as before only with some added chicken taquitos and a side of beans and rice. Since it was through a website, I called the restaurant and let them know we wanted extra cheese (no option on the website) and they were super okay with it with no extra charge.
The food arrived fresh and delicious. The taquitos were still SUPER crispy and yummy, and they use real guacamole. My burrito was delicious and I absolutely loved their smokey queso (although for such a large portion we really needed more chips) I tried the quesadilla and it was good, nothing extraordinary (chicken and cheese).
To sum it up, food was fresh and tasty and they went above and beyond for customer service, I'll be ordering from them again soon!!
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