| rev:text
| - Unacceptable interaction with a cab driver and the resulting abysmal customer service. I have copy-pasted a complaint I sent to Mark at Western Cab Company after calling their customer service number and explaining my interaction. He promised that he would handle it and get back to me ASAP. I even called back at a later date requesting an update-nothing. Well Mike, and WCC, this is why people are switching to Lyft and Uber people are tired of the taxi company attitude. It won't take long for WCC to end up like the Western Casino, shuttered and irrelevant.
---
I'm writing to inform you of an incident with one your cab drivers today, November 10, 2015 around 3pm in front of the 6th St entrance of the El Cortez in downtown las vegas.
I was waiting for my friend to pick me up to go to lunch when a cab pulled up (cab # 114, Nevada license plate started with 509). The driver aggressively asked me "how are you going to wait for an user when there is a Vegas cab in front of you?". I replied that I was waiting for a friend, and to move on. He then threatened to "slap the shit out of me" amongst other offensive slurs. While staring at me pulls out from the fire lane and nearly hits another car. He then goes into the subway at the El Cortez, perhaps noticing at this point that I was calling your costumer service line.
This man is a poor representation of your company, offensive, and unnecessarily confrontational over something that had nothing to do with him. I don't need to justify which mode of transportation I take to anyone, much less this man.
I demand to know what actions were taken against him. Based on this I will make the incident and the handling of this case public through yelp and other forums.
|