I saw another reviewer recently commented on the 44th St Verizon store and about Austin. I'd never heard of Austin, and we had never used the Verizon on 44th St before -- we usually go to the Verizon in Desert Ridge, which has always been very helpful. Yesterday we bought a new Motorola phone at the 44th Street store, and Austin was assigned to help us. He wound up helping us save over $200 by trading in our old phone, he rolled over all data into the Motorola for us, and he even provided instructions on how to use the new OS. Sonya C. comment on 1/4/16 is right -- Austin was amazing.
I'd like to add a comment about Verizon. We've had Verizon as our provider now for almost five years. We've had nothing but the best service from Verizon for this time. Our network reception has been excellent, when we've had a question about services they've always helped us out, and they've helped us reduce our monthly bills. We have never had cell phone service to the par of Verizon. Never.