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| - I love Ulta but I absolutely hate this location. Unfortunately it is the closest and most convenient, so I'm usually stuck going here.
First off, this store seems to have a problem with inventory. They are frequently out of products I need, and not just when they send out the 20% off postcards and get slammed with business. I can understand that happening on occasion, but not all the time. To compare, the store by the Chandler Mall always has the products I need in stock when this store doesn't.
Second, the employees here are unfriendly and unhelpful. If you ask a question they'll act like you are putting them out, so don't even bother. They won't know the answer anyways! One example: I asked a cashier when Ulta sends out the birthday mascara coupon (first day of your birthday month, week before, day of, etc) and she had no idea. Problem is, she actually looked like she didn't even know about the mascara in the first place. (FYI it's the morning of your birthday, in case anyone ever needs to know.) This isn't a new promo that Ulta randomly put out that day, it's a highlight of their rewards program. To give a blank stare at the mention of it is pretty odd.
Yesterday I was in looking for a product I saw in an email I just received. I couldn't find it on the shelves, and there was only one cashier and five people in line so I didn't want to wait up there for ten or fifteen minutes to ask. (Oh yeah BTW this store always has at least a 10 minute wait. ALWAYS.) I wandered around a bit, and the woman stocking nail polish pretended like she didn't see me so she wouldn't have to help. I could tell she wouldn't know the answer anyways so I moved on to find someone else.
I found two more employees (one being a male manager I always see on the floor, but never at the registers) by the prestige cosmetics, and they were in a conversation. I didn't want to interrupt so I walked up, stood nearby and smiled, but neither employee even looked at me. (And trust me when I say I'm hard to miss!) I looked down to my phone to pull up the product from the Ulta app, and I looked back up and smiled again but nothing. I stood for a few more seconds, and after they successfully made me feel like a piece of garbage I turned on my heel and walked away. (At this point neither stopped me, which wasn't surprising.) Listen I didn't expect them to drop everything to help me, but I do expect some kind, ANY kind, of acknowledgment.
The only reason I'm even giving this review two stars instead of one is because this location does have one wonderful employee, but unfortunately I've never gotten her name. She is the mature blonde & bubbly manager and she is great, the complete opposite of everything I just said above. Kudos to her for trying to bring some positive customer service to this location.
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