1. I was able to call in & get in same day. 2. The Therapist (Davina) listened to me explain my 'sore spots' and was VERY attentive & thorough in addressing them. She was AWESOME! Highly recommend her!!!! 3. Even though Elements has memberships and offers, I wasn't pressured into anything. I was asked about my interest in them & when I declined, there was not the pressured sales pitch.