I came in not too long ago. My thought process was "I just need a phone." The wait was typical for a busy store (which it was) the sales people were friendly with other guest from what I saw. It finally was my turn, the sales person asked me what he could help with and I stated, "I need a phone." So, he sold me a phone. There was nothing really fancy about my transaction. David was nice and wasn't pushy. I made all the decisions without being persuaded. I left for an hour while my information was being transferred from phone to phone. I came back, the tech Dave handed me my new IPhone with a smile on his face and shook my hand. I left a completely satisfied customer.