| rev:text
| - I had my May 2015 wedding at the Estates of Sunnybrook, the Vaughan house. My ceremony was also by the Arbor (?) tree.
My wedding was overall amazing; we made a point of hiring the best people in the industry to ensure a smooth evening. We thought the Estates would be part of that category, but they fell short. Below is a summary:
The good:
- Food: the food is indeed exceptional. Quality is great, portions are good size.
- Venue: Stunning venue; you really do not need any decorations aside from flowers and chairs! (see under 'the ugly')
- Location: mid-town Toronto, great area (as compared to Graydon Hall). Ample parking, etc
The Bad: (these are things that leave a sour taste in your mouth, but that we know from the start)
- Set-up time: 2 hours!! yes, you ONLY have two hours to set up your entire wedding; that is decor, flowers, music, lights, chairs, linens, plates and cutlery, and anything else you can think of. I had a wedding planner (this is one of the reasons I got them, because I knew my bridal party and family could not pull everything together in 2 hours) and even they were outraged. I think this is the only place that is so desperate for back-to-back weddings that they only give 2 hours in between.
- Outrageous fees: Yes, the food is expensive, but that is ok because it is great quality. Yes, the venue is expensive, but that is ok because it is beautiful. What is NOT ok, is to charge $5.75/slice to cut and serve the wedding cake.
The Ugly: this is what went wrong at my wedding, that should absolutely not have
- They forgot to serve the champagne. The toast came and went and no champagne. So did the cake cutting, and the first dance. The staff it seems were not told to serve champagne... some guests toasted with beer, others with water or whatever they had in their hand.
- We were charged to have 90 slices of cake cut, and only 10 were cut. They said that it seemed people were not really eating the cake, so they simply stopped cutting. Out of my 90 guests, about 8 or 9 tasted my wedding cake.
- We specified and stressed that the bar is to be open during dinner, at an extra cost, and that no guest is to be refused bar drinks during dinner. Sure enough, we had friends come and ask us if it's ok that they are not being served (these were close friends, I am sure many others had the same issue, but were not comfortable to bring it up). More so, the staff told these people that the bride and groom said no bar drinks during dinner because it was a cost issue!!! this was absolutely humiliating.
The result: I let Paula (she was my coordinator) know about these issues, and she agreed to refund me $600. This is really just the $ we paid for the cake to be cut (which was not cut) and maybe a tiny bit extra to compensate for the trouble, and given that they got over 25k from us, the 600 is really not too much. Also: it took over a week and several emails to see this refund, after I was told I would receive it, which is really humiliating.
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