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  • This location used to do a really good job with customer service. Lately their service has been lacking. Most of the time everyone is friendly for the most part but the last few times I have been here my experience has not been that great. 1st is Communication. A couple times now when I have gone there the cashier failed to mention that they did not have oatmeal after already charging me for it. So after receiving my drink I am standing there waiting for an oatmeal that is not coming only to find out that they don't have any. Then I have to wait to get a refund because they are pretty busy and servicing other guests. Another time I asked to get more creamer because the one on the counter was out and I stood there waiting while the girl put it back on the counter where it was before and she did not communicate that she put back over in the other area. Then today they failed to mention my drink was ready like they normally do. Just seems like the communication is lacking and needs to be worked on. It's the most important thing to have in life. The other thing is I don't know if they are trying to save on ice or what it is but at this location if you don't ask for extra ice by the time you leave the parking lot your iced drink no longer has ice in it. Hook it up on the ice...last thing I have noticed is employees getting in line to get drinks when it is super busy...I am in the food service industry and one of the things we do not do is go on breaks when it is busy.... I really love Starbucks...like many I come here a lot...but these things are less than satisfying and will detour me from coming back...
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