Went in here to shop for a washer and dryer for my new house. The sales staff could care less. Finally one decided to help me out. Funny thing was, everyone else was just "tire kicking" and I was ready to buy. I had finally narrowed my decision and asked the sales rep about the model and he didn't know anything. All he could tell me was they didn't have either in stock and it would take two weeks to get in. I took my business to fry's and had a very good experience.