We ordered The Classic with Hand Cut fries and The Gobble with Sweet Potato fries. The counter staff seemed eager to help, but when questioned seemed poorly trained, if at all. We received the fries about 10 minutes before our burgers came out which was annoying, but seemed common amongst the other customers. When we tried to get Ketchup, they were out of Heinz in the pump and gave us some fancy ketchup packets. Being originally from south of Pittsburgh, this was a terrible substitute. The Hand Cut fries however were fried well and tasted fresh. The Sweet Potato fries needed salt.
After finally receiving the burgers with now cold fries in hand, the Gobble patty was pre packaged, not fresh ground turkey and didn't have sprouts because they were out. They have been open for a week and are out of sprouts and Ketchup. Get with the program.
The Classic had too much bread to meat ratio, the sauce had a strong vinegar taste and the bottom bun was stale.
Analysis: Two trips in one. 1st and last.
Spend your money at American Burger Co. they have it figured out better there.