This place is an abomination. I have been a resident here for over a month, trying to get a shower here is pretty much impossible, even though I request them on the two days a week they decide to shower us. I have had 2 showers and 1 bed bath since my check in. The occupational therapy is pretty much a joke. They don't teach you anything on how to do for yourself outside of the hospital, they simply show you mediocre exercises you can YouTube or Google and ignore you. So basically they are stealing from insurance by saying they are doing therapy when you could do the same things in your room and not wasting your insurances money on hokey exercises designed to cheat insurances. They won't contact your physician no matter how many times you tell them to. I checked in and told them of an appointment 3 weeks out and the day before the appointment after asking numerous times for X-rays for the appointment they said they knew nothing of the appointment and scrambled trying to get X-rays and transportation set up. When I got to my appointment they forgot to send my X-rays with me! I called the hospital and spoke to the Director of Nursing Tonya Hampton and she said they just wanted the finalized report not the X-rays... As the doctor is asking me at the appointment for the much needed X-rays. If you need pain meds or just your call light answered be prepared to wait anywhere from 45 minutes and up while the nurses congregate around the nursing station ignoring the lights and buzzing sounds informing them of patients in need. I even asked them if they were going to get the buzzing noises or blinking lights only to get the response if "someone is down there, they will get to it." They also run out of your medication on occasion only to tell you tough they will get it in later. The nurses here do not understand HIPAA (patients personal information and treatment disclosure basically) and when they get upset they talk about you and your treatment to patients. I got this first hand when Dorothy told me about a lazy patient with pnuemonia at the end if my hall. When you inform the Director of Nursing or Director of the hospital they don't do anything about the nurses but they will try to discharge you even before your insurance runs out by saying therapy can longer help your condition. They do move a little when you say you will contact outside services and corporate... Once again after they will try to discharge you. This is even when you are in a wheelchair with nobody to help at home with care or treatment and they never trained you in therapy to be prepared to leave. (Yes even though your insurance paid then $45 every 15 minutes if therapy). So if you want subpar treatment from a center that only looks at you as a paycheck then this is the place for you. (Even the nurses here talk about how your only a paycheck... And how they are totally understaffed because Tonya got rid of employees (shower aid... Remember 2 showers one bed bath 4 weeks with therapy 6 times a week) and never supplied them with the promised extra aid so they are running back and forth trying to pick up the slack from other nurses who don't want to work). The Director is 29 years old and has no clue what he is doing in my opinion. The Director of Nursing is just as bad. Hopefully you read this and do not make the mistake a lot of us patients did by coming to this hell hole run by incompetent leadership. To say I hate La Estancia with all my heart and soul would pale in comparison to how I really feel.
I'm guessing the review from Carol K is fabricated by a family friend of the staff. Everyone I talk to here have nothing nice to say about this place.
Also things tend to come up missing here... From food that only the staff has access to, along with a sweatshirt taken out of my room. Things here seem to grow legs.