NO NO NO NO NO NO. DO NOT. They are never on time which will have you waiting in the brutal cold (this is based on my winter experience). You'll call them and ask for the status of the bus, which is always wrong by 15-30 mins. If you decide to sit somewhere warm to defrost your frozen limbs a bit, the bus will then decide to come and leave you. Just a huge headache. Plus they do no refunds and have awkward hours so it is hard to get customer service. Overall just a hot mess. Amtrak is the only service to/from Champaign to Chicago that is okay, take an earlier train if you must but avoid this Suburban Express and all other bus companies in the area for that matter.