I found a used car on their website that I liked and so I requested a quote online. They called a short time later to ask me when I wanted to come in to look at it. I told them a time and about a half hour before the time they called me again to confirm that I was coming in to look at the car. When I got there, they told me the car had sold at auction in the morning, before they even called me - they knew the car was gone when they began calling me to set an appointment to come see it. Then of course they tried to upsell me into something totally different. Total waste of my time.