We've been going to this Nando's for many years and it seems that this last year service and food quality has gone way down. We went there for lunch on this past Sunday. The place was more than half empty with customers so it wasn't busy. After being sat by the hostess we had to wait an exceptionally long time for the waiter to come to take our order. We noticed that many of the male servers / bussers were usually just chatting, visiting, laughing in groups of 4 or 5 in different parts of the restaurant (but mostly near the bar area under the tv) . We had to make eye contact just to get our server's attention to come to the table. We had to ask for more water and salsas during the meal. Back in the day servers weren't allowed to just stand around chit-chatting, joking around while customers watched on.
Besides the service I've noticed the quality of food has gone way down also. I had the lunch special chimichanga and the meat had the texture of mush. Very over cooked! We're going to have second thoughts about visiting this place again in the future. The little mom and pop places seem to have tastier foods and definitely better service where work isn't to annoy the customers.