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  • It was the last day of my cousin's bachelorette weekend. Monday November 21, 2016. We just dropped off some friends at the airport and wanted to get a bite before our 6-hour drive back home. I looked this place up and it was exactly what I was craving. So we went to find it and of course there was nothing there. I decide to call the number from yelp and the guy answered saying they were closed. It was 12pm on a Monday. First I said "Oh you're closed? But on Yelp it says you are open. Did your hours change?" He answered in a rude tone "we open Mondays from 11-10pm." I'm thinking am I wrong? Isn't it 12pm?! So I replied "but it's 12 on a Monday so shouldn't you be open?" He then said well I closed up early because I was having some issues. (Again in a rude tone.) So I said ok and hung up. I was so upset! Also because I was hungry and finally got my heart set on that place and drove around looking for it and they way he spoke to me like I'm stupid and didn't know the hours he was open. Also it would've been appreciated if he had just apologized and said something came up and he closed it down. Then fine I understand things happen but if you're going to just state your hours to me when I ask if you're open (which you should have been open) in a rude tone then you deserve this horrible review. I will never try or recommend this place because of my bad experience with this guy. Horrible customer service. REPLY TO CHRISTIAN G OF DRAGON GRILLE: 1/31/2017 I checked in before we found the truck (which we never did) because I wanted to get the 20% and have it ready but since we never found you I had unchecked it. After I wrote this review I decided to check in to show we did in fact drive to this address listed on Yelp. Also, you advise to not rely on Yelp for business hours but I called your business phone number and someone from your business told me the SAME EXACT hours Yelp stated. It wasn't only the hours I was upset about it was the attitude and assumption that I didn't understand the hours of operation. You tell me you're open Mondays 11am but at the time it is 12pm? Does that make sense? You say you as business owners don't have time to update hours on websites but obviously you had time to reply to my so-called fake review but still did not update your hours. Your website says you open @ 12 on weekdays but I was there at 12. It's not just the time but the rude person who answered the phone and his tone while answering a customer's question. Even your tone is horrible. I clearly said I did not try your food. This review is based on your horrible customer service and accuracy of business hours. I checked in because I was at the address provided and you were not.
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