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| - We tried Thai Chili 2 Go on my son's recommendation - Saturday evening and I didn't feel like cooking. After his rave reviews I was really anticipating a great meal. However, I was sorely disappointed by both the meal and the service.
Ordering online was easy enough: the menu was simple and the website easily navigated. I received a confirmation email several minutes after placing the order, and then a second email advising of when the order would be ready. Not bad, seemed efficient, EXCEPT for the 45-minute quote.
I arrived a little earlier than the specified time in the hope the order would be ready early. No such luck. When I checked in with what should have been 5 minutes to go I was advised it would be about 20 minutes. Seriously?! So I sat and waited (I was offered a beverage, which was kind, but I wanted my food), and waited, and waited. And I watched, while the expediters jockeyed tickets instead of preparing them in order, with delivered orders (the Door Dash and Uber Eats drivers) noticeably being pushed ahead of others waiting - who does that?
Finally, an hour plus after placing my order, for "fast" food, my name was finally called and I took my bag of food home. No napkins or utensils were provided. My husband and son both seemed to enjoy their meals - or they were just so hungry it didn't matter. My son had fried rice with chicken and shrimp; my husband had Panang curry. I had the drunken noodles with chicken, that had nice heat, and okay flavor, but were DROWNING in oil, and the noodles were matted together. I actually had to peel them apart before I could eat. Yuck!
I started out excited and hopeful, but ended full of regret and none too happy about having my time and money wasted. I won't be returning.
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