I have given this specific location 5 tries. The first time we ate here years ago it was pretty good. 2nd through 5th time it's been the exact same experience. The quality of the sandwiches/burgers are atrocious. I don't know if we are unlucky and show up before the food spoils but, the lettuce is always like boiled cabbage and turning brown. It's never been fresh. I don't think we are paying for presentation or if presentation is a big deal but, it looks like the cooks balled the sandwich/burger up and tried to flatten it back out like a piece of paper.
The place constantly forgets items... sauce, ketchup, straws, napkins, etc. It's different every time ( so it's like a surprise! Yay.). I stopped getting ice cream drinks here because they do it the same everytime. Toppings encrusted in the bottom of the cup covered in vanilla icecream. Oreo shake? OK so oreos on the bottom... vanilla icecream... and then just not mix it properly. What's the point?
The only redeeming quality is the staff. They are very nice and courteous. the place just needs to reevaluate their quality and standards of preparing of food. Regular drinks are great. The "real fruit" drinks are great.