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  • When switching their systems, I couldnt get ahold of anyone to figure out why I couldn't access my acct online. It took me 4 days to get in touch with someone only to get told "You have to make an all new acct"... uh. Why wasnt a letter sent out explaining this? Why did it take me 4 days to get ahold of someone? You call them and you get busy signals, you email them and they dont respond. Even though I was able to finally figure out how to get online, I AM STILL WAITING FOR AN EMAIL RESPONSE! I contacted them through facebook and was able to get a somewhat response saying they will pass it along to their response team and have someome call me. No one did. I was hoping going from stonegate to home point would be a huge relief, STONEGATE WAS TERRIBLE... but so far, this doesnt look too promising.
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