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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2014-01-26 00:00:00 (xsd:dateTime)
itemReviewed	Touro Churrascaria
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	I made reservations for 12ppl in advanced for the 25th. I was told that the last seating will be around 8pm but was able to reserve a 9:30pm time-slot (probably because I had a big group and 18% gratuity would be automatically added -smart). I was also told that the dining area is fully booked for the night and I would get a private room for my party. There was also suppose to be a live DJ in the lounge but there wasn't. Oh yea, this night was for my birthday. The morning of, I got a call to confirm my booking and made sure everything would be as promised. I was running late because of the weather so I called 15min before my reservation time to let them know I'd be 15min late and they were fine with it. When I arrived I was told by the hostess that my table was being checked up on. I noticed they were setting up tables by the back doors. I had asked them about the private room and was told that it's been used by another group 30min ago. Now by this time it was 10pm. We waited 15min for them to set up a table that wasn't ours. They recalled no note on my account about the private room and disregarded the fact that I had made the reservation in advanced BEFORE the other group. All they did was semi-apologize and said they couldn't do anything more. My friends and I were hungry so we just took it. They sat us by the back door and next to the windows. Cold air was coming through the windows behind us and the wall seats..this night was -25 degrees. We were cold for the 5min we've been sitting down for. So we addressed our concern to our waitress which she was very accommodating and was able to move us next to the fire place. I was starting to feel upset at this point because the night did not start off well. When we moved, our new waitress was not helpful at all. She did ask us a few times if we wanted any alcohol beverages (probably to make more money for the company -smart) but later on, she never asked us if we wanted more water or even the simplest customer service question, "how's everything going here?" She never once checked up on us, the only time she came by was when we asked other waitresses for drinks. We got a few round of shots but no lemons. We asked for it and of course they didn't have any limes OR lemons. But yet we got a mixed drink with a lime wedge. So my friend got up and went to the appetizer bar and got lemons. Thanks. I was starting to get extremely annoyed about the lack of service because no one was enjoying their time including me. We weren't a difficult group but expected more. The food was fine, all the meat tasted the same, guess they spiced it that way but the lack of basic customer service ruined the vibe of the night. We were willing to pay good money to have a good time in what was suppose to be a "good" restaurant. This was my first time here and my party as well but it will be my last. Copacabana is a better experience for a Brazilian steakhouse.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Suzanne

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